Return process within 14 days
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately €10,- per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right you can contact us via firstname.lastname@example.org to request an RMA form, after the RMA form has been completed and e-mailed back, we will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
Exchange or money back
You will be given the option whether you want to exchange your purchase for another product, or whether you prefer to have your purchase amount (including the shipping costs of the forwarding) refunded to your account.